Terms of Service

1. Scope and acceptance

These terms govern your use of ceertia.com, the hosted Ceertia application at ceertia.app, and Ceertia software installed on your own infrastructure under section 12.

They apply when you create an account or install the software. They do not apply where you and OrNsoft have signed a negotiated agreement or an Order Form covering the same subject matter — that document governs instead, and these terms fill any gap it leaves.

Ceertia is offered exclusively for business and professional use. It is not offered to consumers, and it is not intended for personal, family, or household purposes. Section 2 sets out what you confirm when you sign up.

By creating an account, installing the software, or using the service, you accept these terms.

We keep every published version of these terms and can tell you which version applied on a given date.

2. Who may use Ceertia

You must be at least 18 years old.

You must be acting for business or professional purposes. By creating an account you confirm that you are entering into this contract in the course of a trade, business, craft, or profession, and not as a consumer. You must supply your business or organisation name and, where your jurisdiction issues one, your VAT, tax, or company registration number, and you must keep those details accurate.

You confirm that you act on your own behalf as a business, or that you have authority to bind the organisation you name on the account. If you use Ceertia for work, your employer’s agreement with us — where one exists — governs that use, and your account should sit under it rather than under a personal account.

If we find that an account has in fact been opened for personal, family, or household purposes, we may close it.

You must not submit another party’s confidential information unless you are authorised to do so.

3. The service, AI transparency, and outputs

Ceertia reads, classifies, and extracts information from documents you submit, and runs the flows you configure. Usage is metered in credits, counted per page.

You are interacting with an automated system, not with a person. Our default model provider is Genius Document AI, a service operated by OrNsoft. You may enable an external model provider instead; that choice is yours and is described in our Privacy Policy.

What you do with the output is your responsibility. You decide how output is used, who sees it, what decisions are taken on the strength of it, and what checks are applied first. You are responsible for ensuring that your use of Ceertia and of its output complies with the law that applies to you, including data protection, sector regulation, and professional obligations. OrNsoft does not supervise, approve, or review how you use output, and is not responsible for decisions you or anyone else takes on the basis of it.

You own the output Ceertia produces from your content, to the extent it is capable of being owned. We claim no rights in it beyond what section 4 grants.

4. Your content and the licence you give us

You keep ownership of everything you submit.

You grant OrNsoft a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and process your content solely to provide the service to you, and to comply with law. The licence lasts only as long as we hold the content and ends when the content is deleted.

We do not use your content to train general-purpose models, we do not sell it, and we do not use it for advertising. Where we use a subprocessor, we contract on terms that prohibit it from training its models on your content, except where you specifically ask us to arrange fine-tuning on your own data.

5. Trials and free use

Ceertia is a paid product. We may grant complimentary credits for an evaluation, on request and at our discretion — this is not an entitlement that comes with self-service signup, and we decide each request individually against business-use criteria.

Where complimentary credits are granted, they do not renew. When they run out, your existing content stays readable and exportable, but new work stops until you buy credits or move to a paid plan.

Continued free use is revocable on reasonable notice and is never guaranteed.

6. Acceptable use

6.1 Nothing unlawful. You must not use Ceertia for any unlawful purpose. This includes, without limitation, child sexual abuse material, unlawful surveillance, fraud, and processing obtained through unauthorised access to another party’s systems.

6.2 No sexually explicit material.

6.3 No special category data on complimentary credits. Do not submit special category personal data (health, biometrics, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation) or criminal offence data while using complimentary credits. Paid and on-premise use is not subject to this restriction, subject to section 17.

6.4 No unauthorised third-party confidential information.

6.5 No interference. Do not attempt to circumvent credit metering or licence controls, reverse engineer the service except to the extent that restriction is unenforceable under applicable law, probe or test its security without written permission, or use it in a way that degrades service for others.

7. How we analyse accounts

For accounts on ceertia.app, we run automated checks over usage patterns, account metadata, file names, and support messages, in order to operate trials and to detect breaches of section 6. This is described in section 5 of our Privacy Policy, and you may object to it as set out there.

An automated flag is a signal, not a decision. Except for content that is unlawful on its face, a person at OrNsoft reviews a flag before any action is taken. We carry out this analysis diligently, objectively, and proportionately, with regard to freedom of expression and data protection rights.

8. Restriction, suspension, and termination

8.1 What we may do. If you breach section 6 we may restrict a feature, suspend the account, or terminate it. For manifestly unlawful use we may act immediately, including automatically. In every other case a person reviews the matter first.

8.2 Telling you why. When we restrict, suspend, or terminate an account, we give you a statement of reasons setting out the facts we relied on, the term you breached, whether automated means were used, the scope and expected duration of the measure, and how to contest it. Write to legal@ornsoft.com to contest a measure; a person who was not involved in the original decision reviews it.

8.3 Getting your content back. After termination by us or by you, your content remains retrievable for 30 days. Write to Support@OrNsoft.com within that window and we will return it in a commonly used machine-readable format, free of charge. After 30 days we delete it, except where law requires us to keep it.

Where an account lapses because credits expired rather than because it was terminated, the timetable in section 11.2 applies instead: content stays available in the product until day 90 and is permanently deleted on day 120.

8.4 Organisations. Where an account belongs to an organisation, credits, entitlements, and content sit at organisation level. A measure taken because of one member’s conduct may therefore affect the organisation and its other members.

9. Reporting illegal content and misuse

Anyone may report content on Ceertia they consider illegal by writing to legal@ornsoft.com with the subject “Illegal content report”, stating where the content is, why they believe it is illegal, and how to contact them. Reports concerning offences against children may be made anonymously.

We confirm receipt, decide in a timely, diligent, and objective manner, and tell the reporter the outcome and the remedies available.

If you believe someone has submitted your organisation’s confidential information or personal data to Ceertia without authorisation, use the same address and say so; that is a section 6.4 report and we treat it accordingly.

10. Copyright complaints

If you own copyright in material you believe has been infringed on Ceertia, or you are authorised to act for the owner, send a notice to OrNsoft Corporation, 10800 Biscayne Blvd #988, Miami, Florida 33161, USA, or to legal@ornsoft.com with the subject “Copyright notice”. Identify the work, identify where the allegedly infringing material is, give your contact details, state that you believe in good faith the use is not authorised, and state that the information is accurate and — under penalty of perjury — that you are authorised to act.

We remove or disable material properly notified to us. If you receive a takedown and believe it is mistaken, send a counter-notice; we may restore the material after 10 to 14 business days unless the complainant tells us they have filed a court action. We terminate the accounts of repeat infringers.

11. Plans, credits, and payment

11.1 How credits work. Credits meter your use of Ceertia and are consumed per page processed. The credit cost of a given operation is shown in the product before you run it. Credits are not money, not stored value, and not a deposit. They cannot be transferred between accounts or redeemed for cash.

11.2 How long credits last, and what happens when they run out. Page credits expire 60 days after the date they are purchased or granted, whether or not they have been used. Expiry is automatic and expired credits are not restored, extended, or replaced.

After expiry, the account moves through the following stages unless you buy new credits. Buying credits at any point before the account is deleted returns it to normal immediately.

Deletion on day 120 is complete: the account and its content are removed from our live systems, and from backups within the backup rotation described in our Privacy Policy. We do not retain your documents after that point, except where law requires it. We do not keep data we are not being paid to host.

We warn you seven times before that happens. We send an email to the account address at each of the following points:

It is your responsibility to keep the account email address current and monitored, and to keep your own copy of anything you need. Buying credits at any point up to deletion stops the sequence and restores the account.

11.3 Rate changes. We may change how many credits an operation costs. A change takes effect at your next renewal and only after at least 30 days’ notice, so you can cancel before it applies. Credits you have already bought are consumed at the rates in force when you bought them.

11.4 No commitment; renewal and cancellation. These terms carry no minimum term and no commitment beyond the period you have paid for, which is one month unless the checkout says otherwise. A subscription renews automatically for successive periods of the same length until you cancel, and each renewal commits you to that one period and nothing more.

You may cancel at any time through billing settings in the product. Cancellation stops the next renewal and takes effect at the end of the period you are in; it does not end that period early and it does not refund it (section 11.6). Renewal terms and prices are shown separately at checkout.

Any minimum term, committed volume, or multi-period commitment exists only where you have signed a separate agreement or Order Form providing for it — most often for an on-premise deployment. Such commitments are outside these terms and are governed by that document.

11.5 Prices and tax. Prices shown before payment include applicable tax. Card payments are handled by a third-party processor; we do not store card details.

11.6 No refunds, no withdrawal, no cancellation for convenience. Ceertia is a digital product supplied immediately. All payments to OrNsoft are final and non-refundable, in whole and in part, in every circumstance. There is no cooling-off period, no trial period, no money-back guarantee, and no right to withdraw from or cancel a paid term for convenience.

What you have bought is access for a defined period, and credits with a defined expiry. That is the entirety of what you receive:

• Access runs to the end date you paid for and then stops. On that date the account is closed or reverts to no entitlement, and it does not renew unless you have an active subscription that you have not cancelled.
• Cancelling ends the arrangement at the end date; it does not shorten it and does not refund it. You keep access until the end date and no pro-rata amount is repayable for any unused part of the period.
• Credits remain usable for the 60 days in section 11.2 and then lapse. Credits are not money and have no cash value. Unused, unexpired, and expired credits alike are never refunded, exchanged, transferred, extended, or compensated in any form, including where the account is blocked or deleted under section 11.2.
• No refund follows suspension or termination for breach of section 6 or section 12.3.
• No refund follows dissatisfaction with output, given section 3.
• No refund follows non-use. Not using the service, or using less of it than you bought, gives rise to no repayment.

12. On-premise licences

Where you install Ceertia on your own infrastructure, this section applies in addition to the rest of these terms.

On-premise deployments are also governed by a separate on-premise licence agreement signed with OrNsoft. That agreement carries the detailed terms of the deployment — licence scope and metrics, term and fees, support and service levels, acceptance, environments, professional services, and any deployment-specific commitments. It prevails over this section and over the rest of these terms wherever the two differ. This section is the baseline that applies where the signed agreement is silent, and it applies in full until such an agreement is in force.

12.1 The licence. We grant you a non-exclusive, non-transferable, non-sublicensable licence to install and run Ceertia on infrastructure you control, for your own business purposes, for as long as your subscription is paid and in force. You may not distribute, resell, or provide the software as a service to third parties without our written agreement.

12.2 Your responsibility. You choose where the servers are and you host the software. You are responsible for the security, availability, backup, retention, and lawful operation of your installation. Sections of these terms and of the Privacy Policy that describe our hosting do not apply to it.

12.3 Metering, licence checks, and updates. Ceertia is licensed on a credit basis and consumption is measured per page, so your installation contacts OrNsoft periodically to report page counts, to confirm the licence is active, and to check whether an update is available. These calls carry counters, an installation or licence identifier, and a version number only. They do not carry your documents, extracts from them, file names, document metadata, the identity of the person who ran a job, or application error logs. This is described in section 7.3 of our Privacy Policy.

You must not disable, block, or tamper with metering or licence-check calls. Doing so is a material breach and we may terminate the licence.

12.4 Support and updates. Support and update entitlements are those stated in your Order Form or plan. Where you ask us for support, any access you grant us to your installation is temporary and limited to what the request requires.

12.5 On the end of the licence. When the licence ends, you must stop using the software and remove it from your systems within 30 days. Your data is yours and stays with you — there is nothing for us to return, because we never held it.

13. Mandatory local law

Ceertia is a business product. Section 2 requires you to confirm that you contract for business or professional purposes, and rights reserved to consumers do not apply to you.

13.1 The minimum the law requires, and no more. Nothing in these terms is intended to remove a right that mandatory law gives you and that cannot be excluded by contract. Where such a right applies despite section 2, it applies to the minimum extent the law requires, and the rest of these terms continue in full. Where mandatory law gives you the right to bring proceedings in the courts of your country of residence, section 15 does not remove it.

13.2 Immediate performance. The service begins as soon as your account is created. At checkout you expressly request that performance start immediately and acknowledge that, on full performance, any right of withdrawal that might otherwise apply is extinguished. Where you have given that request and acknowledgement, no withdrawal right survives full performance.

13.3 Alternative dispute resolution. OrNsoft does not participate in dispute resolution before a consumer arbitration body, and is not obliged to.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for gross negligence, for intent, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law. Nothing limits your statutory rights as a consumer.

We are not liable for indirect or consequential loss, loss of profit, loss of business or revenue, loss of goodwill, loss of anticipated savings, or loss of or corruption of data, in each case to the extent the law permits us to exclude it.

We provide the service with reasonable skill and care. To business customers, and to the extent permitted by law, the service is otherwise provided as is and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Given section 3, we do not warrant that output will be accurate or complete.

15. Governing law and disputes

These terms are governed by the laws of the State of Florida, excluding its conflict of laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, except that a person covered by section 13 keeps the right to sue and be sued in their own country’s courts, and except where mandatory law provides otherwise. California residents keep their rights under the Consumers Legal Remedies Act.

Before starting proceedings, either party may ask the other in writing to try to resolve the dispute informally, and both will engage in good faith for 30 days. These terms contain no arbitration agreement and no class action waiver.

16. Export controls and sanctions

You confirm that you are not located in, and not ordinarily resident in, a country subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under US, EU, or UK sanctions.

You may not use Ceertia in Cuba, Iran, North Korea, Syria, Russia, Belarus, or the non-government-controlled areas of Ukraine. Use in Russia is prohibited under Article 5n of EU Regulation 833/2014 and use in Belarus under Article 1duodecies of EC Regulation 765/2006.

17. Data protection agreement

Where you use Ceertia in the course of business and submit personal data about other people, you are the controller and OrNsoft is the processor. This section is the data processing agreement between us and needs no separate signature.

It covers only processing carried out to provide the service. It does not cover processing OrNsoft carries out for its own purposes — account analysis, security, billing, and product analytics — where OrNsoft is the controller and the Privacy Policy applies.

17.1 Details of processing. Subject matter: provision of the Ceertia service. Duration: the life of the account, plus the deletion windows in sections 8.3 and 17.8. Nature and purpose: hosting, storage, text extraction, AI inference, flow execution, and support. Types of data: whatever is contained in the content you submit, plus your account data. Categories of data subject: your users, your customers and contacts, and any person described in the content you submit.

17.2 Instructions and region. We process personal data only on your documented instructions, which are these terms, your configuration of the product, and any further written instruction we agree. Hosted accounts are provisioned to the US region (us-east-1) or the EU region (eu-north-1) as described in the Privacy Policy. We will tell you if we consider an instruction to infringe data protection law.

17.3 Confidentiality and security. Everyone we authorise to process your personal data is under a duty of confidentiality. We implement appropriate technical and organisational measures having regard to the risk, as described in section 16 of the Privacy Policy.

17.4 Subprocessors. You give general authorisation for the subprocessors on our current list, available on request at ceertia-privacy@ornsoft.com. We give at least 30 days’ notice before adding or replacing one. You may object on reasonable data protection grounds within that period; if we cannot resolve the objection, you may terminate the affected part of the service at the end of your current paid period, subject to section 11.6. Where a replacement is urgent — a provider failure or a security risk — we may make it first and tell you promptly. We impose equivalent obligations on every subprocessor and remain liable for their performance, subject to section 14.

17.5 Helping you with your obligations. Taking into account the nature of the processing and the information available to us, we assist you with data subject requests, with data protection impact assessments, and with prior consultation of a supervisory authority.

17.6 Personal data breaches. We notify you without undue delay and in any event within 24 hours of becoming aware of a personal data breach affecting your personal data. The notification describes the nature of the breach, the categories and approximate numbers of records and data subjects concerned, the likely consequences, the measures taken or proposed, and a contact point. Where we cannot give everything at once, we give it in phases without undue further delay.

17.7 Demonstrating compliance. We make available the information needed to demonstrate compliance with this section and allow for audits. We may satisfy this through independent audit reports and our ISO 27001 certification. Where that is genuinely insufficient for your purposes, we agree the scope, timing, and cost of an audit with you on reasonable notice, subject to confidentiality.

17.8 Deletion and return. At the end of the service we delete or return personal data at your choice, within the window in section 8.3, and delete existing copies unless law requires us to keep them.

17.9 International transfers. Where personal data protected by the GDPR or UK GDPR is transferred outside the EEA or the UK, we rely on the European Commission’s Standard Contractual Clauses, with the UK Addendum or the UK International Data Transfer Agreement where applicable. As stated in the Privacy Policy, OrNsoft staff in the United States administer the EU environment, and that remote access is a transfer covered by those clauses.

Data protection contact: ceertia-privacy@ornsoft.com

18. General terms

18.1 Dormant and lapsed accounts. An account whose credits have expired follows section 11.2, including the seven notices set out there. Separately, we may close an account that has never held credits and has been unused for 12 months, after emailing you and giving you at least 30 days to use it or to request a copy of your content.

18.2 Fair use and rate limits. We publish rate limits so the service stays available to everyone. They will not reduce the performance of a paid plan below what you bought.

18.3 Beta features. Features marked beta or preview are optional, may change or be withdrawn, and are not promised to work as described.

18.4 If your use costs us something. If you breach section 6.1 and OrNsoft suffers direct loss as a result, you cover that loss. This is limited to the amounts and the period in section 14, and does not apply to the extent the loss results from our own fault.

18.5 Third-party services you connect. Where you connect Ceertia to a third-party service, or enable an external AI model provider, that provider’s own agreement and privacy notice govern what it does. We are not a party to it and are not responsible for that provider’s acts or omissions. We remain responsible for our own handling of your data, including transmitting it onward on your instruction.

18.6 Changes to these terms. We may change these terms for a valid reason — a change in law or regulation, a change to the service, a new feature or plan, a change by a third party we depend on, or a correction. We give at least 30 days’ notice by email, saying what changed and when it takes effect. You may end the contract before the change takes effect, in which case access continues to the end of the period you have paid for and section 11.6 applies. A material change requires your acceptance; if you decline, the contract ends on the date the change takes effect. Continued use alone is not acceptance of a material change.

18.7 Which document wins. A signed on-premise licence agreement or other signed negotiated agreement ranks first, then an Order Form, then these terms. The Privacy Policy is notice, not a contractual term, except where section 17 incorporates it.

18.8 Transfer. We may transfer this contract as part of a merger, acquisition, or sale of assets. You may not transfer this contract without our written consent.

18.9 The rest. Neither party is liable for failure caused by an event genuinely beyond its control. Notices to you go to your account email; notices to us go to legal@ornsoft.com or to OrNsoft Corporation, 10800 Biscayne Blvd #988, Miami, Florida 33161, USA. If a provision is invalid, it is replaced by the nearest valid provision and the rest stands. Failing to enforce a term is not a waiver of it. Sections 4, 8.3, 12.5, 14, 15, 17.8, and 18.9 survive termination. These terms and any Order Form are the entire agreement, which does not exclude liability for fraudulent misrepresentation or a consumer’s statutory rights. The English version governs.